May 2009
10 posts
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“But—and I guess here’s the thing I most wanted to get across—simply doing a home...”
– Designer Dustin Curtis wrote an irate letter to American Airlines recently suggesting it was time they redesigned their website to be more focused around the customer and the experience they want and expect when they visit aa.com. Anyone that has used aa.com would agree.
A UX designer got back to...
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Customer Service Calls
Another classic customer service experience over the phone today.
I wonder if it would be that hard to set up a phone system that could switch who the call was charged to, depending on whether you are actually speaking to someone, or if you are on hold. Seems like time on hold is not really my fault, not sure why I should be paying for it. Some companies (read: Time Warner) are especially bad...
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Etsy Alchemy
I got around to completing a project with Etsy Alchemy today, and I have to say, I highly recommend it to everyone. As much as anything else, just the process of engaging with creative people who are desperate to help you create your vision makes the time investment worthwhile.
I have been chatting back and forth with Laura for the last couple of days to get a specific project done - she has...
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Mayer Hawthorne
Finally got the chance to check out Mayer Hawthorne this weekend after a long, long wait. He has been floating around for a few months now, ever since the releaseof the beautiful ‘Just Ain’t Gonna Work Out’. Might be my song of the year so far.
He played a show at the Natural History Museum on Friday night. Apparently, those parties are the newer, better version of the First...
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1000 Awesome Things Wins - Awesome!
Many congratulations to my great friend Neil who just won the prestigious Webby Award for his fantastic site 1000 Awesome Things. The award is thoroughly deserved, and great recognition for Neil’s consistently excellent writing as well as the massive readership that he has developed over the last year or so.
This category particularly is a really big deal - last year’s winner was...
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Kickstarter
Congratulations to Perry and the team over at Kickstarter, which soft launched earlier this week. Kickstarter is a new funding platform for creative projects that uses crowd-funding to pull together passionate backers for exciting new projects.
Crowd-funding is something I spent quite a bit of time thinking about with Felix 3 years ago (it ended up being my dissertation for his class), and...
Comedy moment of the week - spotting Mario Lopez at the Hatton/Pacquiao weigh-in.
Swine flu starting to impact even the famous http://i41.tinypic.com/16leiw4.jpg #swineflu